Terms of service

Draft, 5 November 2026

Draft for legal review. This text is not final and must be checked by a lawyer before launch.

The service

QR Rate lets businesses collect visitor feedback through QR codes. These terms form the agreement between the customer and [legal entity to be added].

Your account

Keep your sign-in details safe. You are responsible for what your team does in your account.

Plans and payment

The service is for business use, not for consumers. Plans differ by the number of forms you can create. The Free plan is free of charge for 30 days, for one form. When it ends you can still sign in, but the service stops and your QR code is switched off. Paid plans are charged monthly or yearly at the price shown when you buy. Prices exclude VAT. We add VAT where it applies, and business customers outside the UK may have to account for VAT or similar taxes themselves under local rules. You pay in advance. If you aren't satisfied, ask for a refund within 14 days of your first payment and we will refund it in full. [Renewal and cancellation terms to be added when checkout opens.]

Unlimited responses and unlimited forms are subject to fair use: usage that harms the service for others may be limited after we contact you.

Changing plan or ending

To move to a smaller plan, write to us from the panel. When you move, your newest forms above the limit stop accepting responses. If a paid plan's payment date passes, your account stays open for 5 more days. After that it is suspended and QR codes show an inactive page. We keep a suspended paid account frozen for 1 year, and you can reactivate it and carry on at any time during that year. After that it may be deleted.

Your data and your visitors

You own your feedback data. You are the controller for visitor data and must give visitors the privacy information the law requires. Our data processing terms apply.

Acceptable use

Don't use the service to mislead people, collect data you have no right to collect, send unlawful content or attack the service.

Liability and law

[Liability limits to be added after legal review. Proposed governing law and courts: England and Wales.]